Refund Policy
Returns
Due to the complexity of international shipping, we unfortunately only accept return orders from Europe.
Our policy lasts 15 days after delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: Any item not in its original condition (damaged or missing parts) for reasons not due to our error cannot be returned.
Products purchased as a set can only be returned as a complete set, not as individual items.
If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will automatically be applied to your original method of payment, within 7 working days.
Sale items or items purchased with a discount code
Only regular priced items may be refunded, unfortunately, sale items or items purchased with a discount code cannot be refunded.
Shipping
To return your product, you should mail your product to:
CVJ and company 9 Rue Saint-Roch 75001 Paris, France.
PLEASE NOTE: Contact us before shipping the item to ensure its condition:
bbf-paris@cvjandco.com.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs paid at the time of purchase are not refundable. If you receive a refund, these costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50€, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact
If you encounter difficulties, please contact us: bbf-paris@cvjandco.com